Terms & Conditions

Effective Date: 19 September 2026

Website: www.surgisolution.com

Welcome to Surgi Solution. These Terms & Conditions govern your access to and use of our website, consultation services, healthcare coordination services, and other services offered by Surgi Solution.

By accessing our website, submitting an enquiry, requesting a consultation, or using our services, you agree to these Terms & Conditions. If you do not agree with any part of these terms, you should discontinue use of our website and services.

1. About Surgi Solution

Surgi Solution is a healthcare support and coordination platform that assists patients in connecting with hospitals, doctors, surgeons, diagnostic centres, insurance providers, TPAs, and other healthcare service providers.

Our services may include assistance with:

• Finding suitable hospitals and healthcare professionals

• Surgery and treatment coordination

• Appointment scheduling

• Hospital admission assistance

• Insurance and TPA coordination

• Cashless treatment assistance

• Diagnostic or pre-treatment coordination

• Follow-up support

• General patient assistance before and after treatment

Surgi Solution does not itself provide medical diagnosis, treatment, surgery, or emergency medical care unless explicitly stated otherwise.

2. Eligibility

By using our website or services, you confirm that you are legally capable of entering into a binding agreement.

If you are using our services on behalf of another person, including a family member, you confirm that you have the appropriate authority or consent to provide their information and coordinate services on their behalf.

For minors, information and treatment coordination should generally be handled by a parent or lawful guardian.

3. Medical Disclaimer

Information provided on the Surgi Solution website is intended for general informational and coordination purposes only.

It should not be considered a substitute for professional medical advice, diagnosis, treatment, or consultation with a qualified healthcare professional.

All medical decisions, including diagnosis, surgical recommendations, medications, procedures, and treatment plans, are made by independent qualified doctors and healthcare providers.

Surgi Solution does not guarantee any particular medical outcome or result.

4. Independent Healthcare Providers

Hospitals, doctors, surgeons, diagnostic centres, insurance providers, TPAs, and other healthcare professionals or organisations connected through Surgi Solution may operate as independent third parties.

Surgi Solution does not control the professional judgement, treatment decisions, medical procedures, or internal operations of independent healthcare providers.

Patients are encouraged to discuss all treatment-related questions, risks, alternatives, expected outcomes, and recovery details directly with the treating doctor or hospital.

5. Consultation and Enquiry Information

When you submit an enquiry or request a consultation, you agree to provide information that is accurate, current, and complete to the best of your knowledge.

You are responsible for informing us or the treating healthcare provider about any relevant medical history, existing conditions, allergies, medications, previous surgeries, or other information that may affect treatment.

Surgi Solution will not be responsible for issues arising from incorrect, incomplete, misleading, or withheld information provided by the patient or their representative.

6. Appointments and Scheduling

We may assist users in scheduling consultations, hospital visits, diagnostic tests, or surgical procedures.

Appointment availability depends on the relevant hospital, doctor, or healthcare provider.

Appointments or procedures may be delayed, rescheduled, or cancelled due to doctor availability, hospital operations, emergencies, medical requirements, or circumstances beyond our control.

Surgi Solution does not guarantee exact appointment times or procedure schedules.

7. Treatment and Surgery Decisions

The final decision regarding whether a patient is suitable for a particular treatment or surgical procedure will be made by the treating doctor or healthcare institution after appropriate medical evaluation.

A doctor or hospital may modify, postpone, or cancel a procedure where medically necessary.

Surgi Solution cannot override a medical professional's judgement or require a healthcare provider to perform a particular procedure.

8. Pricing and Cost Estimates

Any treatment cost, package price, hospital estimate, surgery cost, diagnostic cost, or other financial information shared by Surgi Solution may be based on information available at the time of enquiry.

Final costs may vary depending on factors such as:

• Patient's medical condition

• Type and complexity of surgery

• Hospital selected

• Doctor or surgeon selected

• Room category

• Diagnostic requirements

• Medicines and consumables

• Duration of hospitalisation

• Complications or additional treatment

• Insurance eligibility

• Additional procedures recommended by the doctor

Any estimate provided before admission or treatment should be treated as indicative unless expressly confirmed otherwise by the hospital or healthcare provider.

9. Payments

Payments for hospital treatment, surgical procedures, diagnostics, medicines, consultations, or other healthcare services may be payable directly to the relevant healthcare provider unless otherwise communicated.

Where Surgi Solution collects any service fee or payment, the applicable amount and payment terms will be communicated before payment.

Users should carefully verify payment details before making any payment.

10. Insurance and Cashless Treatment

Surgi Solution may assist users with health insurance, TPA coordination, pre-authorisation, documentation, or cashless treatment requests.

However, approval of an insurance or cashless claim is determined solely by the insurance company, TPA, hospital, or other relevant authority.

Surgi Solution does not guarantee:

• Insurance approval

• Cashless treatment approval

• Full reimbursement

• Claim settlement amount

• Claim processing time

Patients remain responsible for any amount not approved or covered by their insurer.

11. Financing or EMI Assistance

Where financing or EMI options are available, such facilities may be provided by independent banks, lenders, financing companies, or financial service providers.

Approval is subject to the eligibility requirements, documentation, policies, interest rates, and terms of the respective financing provider.

Surgi Solution does not guarantee approval of any financing application.

12. Cancellations and Refunds

Cancellation and refund policies relating to consultations, diagnostics, hospital bookings, surgery packages, or other healthcare services may vary depending on the hospital, doctor, healthcare provider, or service concerned.

Any refund will be subject to the applicable provider's cancellation and refund policy.

Certain charges may be non-refundable where services have already been rendered, appointments have been reserved, diagnostics completed, or administrative costs incurred.

13. Emergency Medical Situations

Surgi Solution is not an emergency medical service.

If you or another person is experiencing a medical emergency, you should immediately contact the nearest hospital, emergency service, ambulance provider, or appropriate emergency authority.

Users should not rely on website enquiries, messages, WhatsApp, email, or callback requests for urgent emergency treatment.

14. User Responsibilities

By using our services, you agree to:

• Provide accurate and complete information

• Follow the advice and instructions of qualified healthcare professionals

• Attend scheduled appointments responsibly

• Provide necessary medical and insurance documents

• Make required payments within applicable timelines

• Behave respectfully toward medical professionals and support staff

• Avoid misuse of the website or services

• Avoid providing false or fraudulent information

15. Prohibited Use

You may not use the Surgi Solution website or services to:

• Commit fraud or unlawful activity

• Provide knowingly false information

• Attempt unauthorised access to our systems

• Interfere with website security or functionality

• Copy or misuse website content without authorisation

• Upload malicious software, viruses, or harmful code

• Harass, threaten, or abuse staff or healthcare providers

• Impersonate another person without lawful authority

16. Website Content

All content published on the Surgi Solution website, including text, graphics, logos, images, layouts, icons, and other material, may be owned by Surgi Solution or used with appropriate permission.

Users may access website content for personal and informational purposes only.

No content may be copied, reproduced, modified, distributed, republished, commercially exploited, or used without prior permission where such permission is legally required.

17. Third-Party Links

Our website may contain links to third-party websites, hospitals, healthcare providers, payment platforms, social media platforms, insurance providers, or other external services.

These links are provided for convenience.

Surgi Solution does not control and is not responsible for the content, security, privacy practices, availability, or services of third-party websites.

Use of third-party services is subject to their respective terms and policies.

18. Communication Consent

By submitting an enquiry or providing your contact information, you agree that Surgi Solution may contact you regarding your enquiry or requested services through:

• Phone calls

• SMS

• WhatsApp

• Email

• Other communication channels provided by you

Communications may include consultation coordination, appointment information, hospital or doctor options, treatment-related updates, insurance assistance, or follow-up communication.

19. Privacy

Your personal information will be handled in accordance with our Privacy Policy and applicable data protection requirements.

By using our services, you acknowledge that certain information may need to be shared with relevant hospitals, doctors, insurers, TPAs, diagnostic providers, or other service providers for the purpose of providing requested healthcare coordination services.

20. Limitation of Liability

To the extent permitted by applicable law, Surgi Solution will not be liable for losses or damages arising solely from the independent acts, omissions, medical decisions, negligence, treatment outcomes, or professional conduct of third-party hospitals, doctors, surgeons, diagnostic centres, insurers, or other independent service providers.

Surgi Solution will also not be responsible for delays or failures caused by circumstances beyond its reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

21. No Guarantee of Results

Medical treatment outcomes may vary from person to person.

Surgi Solution does not guarantee:

• Successful surgical outcomes

• Complete recovery

• Specific treatment results

• Recovery within a particular timeframe

• Absence of complications

• Insurance claim approval

• Availability of a particular doctor or hospital

Patients should discuss potential risks and expected outcomes directly with their treating healthcare professional.

22. Suspension or Termination of Services

Surgi Solution may restrict, suspend, or discontinue services where a user:

• Misuses the platform

• Provides fraudulent or misleading information

• Engages in abusive or unlawful conduct

• Fails to make required payments

• Violates these Terms & Conditions

We may also modify or discontinue parts of the website or services where reasonably necessary.

23. Changes to These Terms

We may update or modify these Terms & Conditions periodically to reflect changes in our services, business practices, operational requirements, or applicable laws.

Updated Terms & Conditions will be published on the website.

Continued use of the website after an update may constitute acceptance of the revised terms, subject to applicable law.

24. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising from the use of our website or services will be subject to the jurisdiction of the competent courts in India, subject to any mandatory rights or remedies available under applicable law.

25. Contact Us

For questions regarding these Terms & Conditions or Surgi Solution services, please contact us through the official contact details provided on our website.

Surgi Solution

Website: www.surgisolution.com