Privacy Policy

Effective Date: 19 September 2026

Website: www.surgisolution.com

At Surgi Solution, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, contact us, submit an enquiry, or use our patient-support and healthcare coordination services.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request a consultation, submit a form, communicate with our team, or use our services.

This information may include:

• Full name

• Phone number

• Email address, where applicable

• Preferred city or location

• Age or basic demographic information, where required

• Details regarding your medical condition, symptoms, treatment requirements, or surgical needs

• Hospital, doctor, or treatment preferences

• Health insurance, TPA, cashless treatment, or financing-related information

• Documents or medical reports voluntarily shared with us

• Information contained in messages, enquiries, calls, WhatsApp conversations, or other communications

• Any other information you voluntarily provide to Surgi Solution

Because we assist patients with healthcare and surgical coordination, some information you provide may be sensitive or health-related in nature.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies, analytics services, website hosting systems, and similar technologies.

This may include your IP address, browser type, device type, operating system, pages visited, time spent on the website, referring website or source, approximate location based on technical information, and website usage or interaction information.

This information helps us understand website usage, improve performance, maintain security, and improve the user experience.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and consultation requests

• Understand your healthcare or surgical requirements

• Connect you with suitable hospitals, doctors, surgeons, counsellors, or healthcare providers

• Coordinate consultations, treatment, hospital admission, surgery, and follow-up care

• Assist with insurance, TPA, cashless treatment, EMI, or payment-related coordination

• Communicate with you regarding appointments, treatment options, services, or enquiries

• Provide patient-support and case-management services

• Improve our website, services, and customer experience

• Maintain records relating to enquiries and services

• Prevent misuse, fraud, or security issues

• Comply with applicable legal or regulatory obligations

• Resolve complaints, disputes, or service-related concerns

4. Health and Medical Information

You may choose to provide information relating to your health, diagnosis, symptoms, medical history, reports, prescriptions, treatment requirements, or proposed surgical procedure.

Such information may be used only to the extent reasonably necessary to understand your requirements and coordinate healthcare-related services.

Where necessary for providing the requested service, relevant information may be shared with hospitals, doctors, surgeons, diagnostic centres, insurance providers, TPAs, financing partners, or other healthcare service providers involved in your case.

Surgi Solution is a healthcare coordination and support platform and does not replace professional medical advice, diagnosis, or treatment provided by qualified healthcare professionals.

5. Sharing of Personal Information

We do not sell or rent your personal information.

We may share relevant personal information with hospitals, doctors, surgeons, diagnostic centres, healthcare service providers, insurance companies, TPAs, payment or financing partners, technology providers, professional advisers, and government or regulatory authorities where reasonably necessary or legally required.

We aim to share only the information reasonably necessary for the relevant purpose.

6. Consent

Where consent is required, we may request your consent before collecting or using your personal information for a specified purpose.

By voluntarily providing information through our website, telephone, WhatsApp, email, consultation form, or other communication channels, you permit us to use that information for responding to your enquiry and providing or coordinating the requested services.

Where applicable, you may withdraw your consent by contacting us. Withdrawal of consent may affect our ability to continue providing certain services.

7. Communication With You

If you submit an enquiry or consultation request, our representatives may contact you through telephone calls, SMS, WhatsApp, email, or other communication channels provided by you.

These communications may relate to your enquiry, consultation, hospital or surgeon options, treatment coordination, insurance assistance, follow-up, or related services.

8. Cookies and Analytics

Our website may use cookies and similar technologies to enable website functionality, remember user preferences, understand visitor behaviour, analyse website traffic, improve website performance, maintain security, and measure marketing effectiveness.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

However, no website, electronic transmission, or online storage system can be guaranteed to be completely secure.

10. Data Retention

We may retain your personal information only for as long as reasonably necessary for responding to your enquiry, providing healthcare coordination services, managing ongoing patient-support requirements, maintaining appropriate business records, resolving complaints or disputes, and fulfilling applicable legal or regulatory requirements.

When information is no longer reasonably required, we may securely delete, anonymise, or otherwise dispose of it subject to applicable legal requirements.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information regarding the personal data processed about you

• Request correction of inaccurate or incomplete information

• Request updating of your personal information

• Request deletion or erasure of eligible personal information

• Withdraw consent where processing is based on consent

• Raise questions or grievances regarding the processing of your personal information

Requests may be subject to identity verification and applicable legal requirements.

12. Children's Privacy

Our services are primarily intended for adults seeking healthcare coordination for themselves or their family members.

Where personal information relating to a child is required for healthcare coordination, it should generally be provided by or with the involvement of the child's parent or lawful guardian.

13. Third-Party Websites and Services

Our website may contain links to hospitals, healthcare providers, payment platforms, social-media platforms, or other third-party websites and services.

Surgi Solution is not responsible for the privacy practices, security, accuracy, or content of third-party websites.

Users are encouraged to review the privacy policies of any third-party platform before providing personal information.

14. Medical Providers and Independent Third Parties

Hospitals, doctors, surgeons, insurance providers, TPAs, lenders, diagnostic providers, and other healthcare organisations introduced or referred through Surgi Solution may be independent entities.

Their collection, processing, storage, and use of patient information may be governed by their own privacy policies, professional duties, contractual obligations, and applicable laws.

15. Legal Disclosure

We may disclose information where reasonably necessary to:

• Comply with applicable laws or legal processes

• Respond to lawful requests from government or regulatory authorities

• Protect the rights or safety of patients, users, Surgi Solution, or third parties

• Investigate suspected fraud, abuse, security incidents, or unlawful activity

• Establish, exercise, or defend legal claims

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable laws.

Any revised version will be published on this website with an updated effective or “Last Updated” date.

17. Grievances and Privacy Requests

If you have questions, complaints, correction requests, consent-withdrawal requests, or other concerns regarding your personal information, you may contact Surgi Solution through the contact details published on our website.

Please include sufficient information for us to understand and respond to your request.

18. Contact Us

Surgi Solution

Website: www.surgisolution.com

For privacy-related queries or requests, please contact us through the official contact details available on the website.